How do I place an order?

You can place an order directly through our website or contact us via WhatsApp at +44 7748 130605. Our Client Advisors are available to assist you with your purchase.

What are your delivery times?

Morocco:

• Next-day delivery for orders placed before 11AM (Monday to Thursday)

• 1-2 days delivery for orders placed after 11AM

International: Please contact us via WhatsApp at +44 7748 130605 or email contact@rhozelondon.com for delivery details.

Do you ship internationally?

Yes, we offer international shipping. Please contact us for delivery times and shipping costs to your location.

What is your return policy?

Items from our RHOZE LONDON collection can be returned within 14 days of delivery if unworn and in original condition with tags attached. Please note that items from our 48H DROPS and limited editions are final sale and cannot be returned. For full details, please visit our Returns & Exchanges page.

What are 48H DROPS?

Our 48H DROPS are exclusive, limited-time releases available for only 48 hours. Once the time expires, these pieces are gone forever. All 48H DROPS sales are final and cannot be returned or exchanged.

What is MAISON RHOZE?

MAISON RHOZE is our haute couture line celebrating Moroccan traditional craftsmanship with premium fabrics. Each piece is handmade with meticulous attention to detail, blending cultural heritage with contemporary luxury. This exclusive collection is coming soon.

How do I know my size?

Please refer to our Size Guide for detailed measurements. If you need assistance, our Client Advisors are happy to help you find your perfect fit via WhatsApp.

What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express

• Bank Transfer

Important: If you choose bank transfer, please send proof of payment to our WhatsApp at +44 7748 130605. Your order will not be confirmed until we receive payment confirmation.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email or WhatsApp. You can use this number to track your package's journey to you.

How can I contact customer service?

Our Client Advisors are available Monday to Friday from 9AM to 7PM and Saturday from 10AM to 5PM (GMT). Contact us via WhatsApp at +44 7748 130605 or email us at contact@rhozelondon.com.